I ordered the queen size, Newport Upholstered bed for the guest bedroom in our new construction home. Makes me want to shop much more with them and I most certainly will. So overly impressed with the integrity of service. I could not speak highly enough about the customer service that I received on 2 separate phone calls to AllModern re: this mix up.
However, AllModern was quick to send out another Newport Bed to my new address, told me not to worry about the one that had been erroneously delivered to the old address and they were quick to resolve the problem. The bed was delivered a couple of hours later to my old address. While they did try to intercept the delivery via Fedex, that did not work. I immediately contacted AllModern and shared my dilemma. When I received a text alert notifying me that the item was out for delivery, I looked into the tracking and realized that it was going to be delivered to our old address across the country. And since I have ordered from Wayfair and Joss & Main in the past, I guess they automatically deferred to my old address since they are all linked together. During the checkout process, I reset our address since we have moved across the country.
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